ITEMS EXCHANGES

We do not make returns.

If you are not satisfied with your purchase, you can exchange the item within 15 days. To exchange the article, just follow the steps below:


1 : Send an email to info@osu.pt with the following information:

  • Full Name
  • Email adress you wish to be contacted at.
  • Phone number
  • Adress were you wish to receive your new article
  • Invoice date and number
  • Reference and size of the product you want to exchange.
  • Reference and size the new product you want to receive.

2 : Once you've received an authorization number, send your item/s, along with packaging and the Return Form to:

Osù - Exchanges | Margarida Oliveira
Rua Natércia Freire nº2A, 3ºC
1500-910 Lisboa - Portugal

3 : When we receive the order, we will process the exchange of the item. Confirmation will be sent by email.

4 : The cost of sending the order for exchanges is paid by the customer.