Osù is dedicated to customer service and satisfaction. If you are not satisfied with your purchase, you can return it for a full refund or exchange, the choice is yours. To make a return, simply follow the steps below.

1 : Send an email to with the following information:

  • Full Name
  • Email adress you wish to be contacted at.
  • Phone number
  • Adress were you wish to receive your new article
  • Invoice date and number
  • Reference and size of the product you intend to exchange or return.
  • Reference and size of the product you intend to receive or n indication of return, if you wish.

2 : Once you've received an authorization number, send your item/s, along with packaging and the Return Form to:

Osù - Returns | Margarida Oliveira
Rua do Montepio Geral Nº38, 3º Dto
1500-465 Lisboa - Portugal

3 : Once we receive your return, we will process your refund or exchange and send you email confirmation.

4 : The cost of shipping the order for returns or exchanges is paid by the customer.