ITEMS EXCHANGES

If you are not satisfied with your purchase, you can exchange the item within 15 days. To exchange the article, just follow the steps below:


1 : Send an email to info@osu.pt with the following information:

  • Full Name
  • Email adress you wish to be contacted at.
  • Phone number
  • Adress were you wish to receive your new article
  • Invoice date and number
  • Reference and size of the product you want to exchange.
  • Reference and size the new product you want to receive.

2 : Once you've received an authorization number, send your item/s, along with packaging and the Return Form to:

Osù - Exchanges | Margarida Oliveira
Rua Natércia Freire nº2A, 3ºC
1500-910 Lisboa - Portugal

3 : When we receive the order, we will process the exchange of the item. Confirmation will be sent by email.

4 : The cost of sending the order for exchanges is paid by the customer.