If you are not satisfied with your purchase, you can exchange the item within 15 days. To exchange the article, just follow the steps below:
1 : Send an email to firstname.lastname@example.org with the following information:
- Full Name
- Email adress you wish to be contacted at.
- Phone number
- Adress were you wish to receive your new article
- Invoice date and number
- Reference and size of the product you want to exchange.
- Reference and size the new product you want to receive.
2 : Once you've received an authorization number, send your item/s, along with packaging and the Return Form to:
Osù - Exchanges | Margarida Oliveira
Rua Natércia Freire nº2A, 3ºC
1500-910 Lisboa - Portugal
3 : When we receive the order, we will process the exchange of the item. Confirmation will be sent by email.
4 : The cost of sending the order for exchanges is paid by the customer.