RETURNS AND EXCHANGES
Osù is dedicated to customer service and satisfaction. If you are not satisfied with your purchase, you can return it for a full refund or exchange, the choice is yours. To make a return, simply follow the steps below.
1 : Send an email to firstname.lastname@example.org with the following information:
- Full Name
- Email adress you wish to be contacted at.
- Phone number
- Adress were you wish to receive your new article
- Invoice date and number
- Reference and size of the product you intend to exchange or return.
- Reference and size of the product you intend to receive or n indication of return, if you wish.
2 : Once you've received an authorization number, send your item/s, along with packaging and the Return Form to:
Osù - Returns | Margarida Oliveira
Rua do Montepio Geral Nº38, 3º Dto
1500-465 Lisboa - Portugal
3 : Once we receive your return, we will process your refund or exchange and send you email confirmation.
4 : The cost of shipping the order for returns or exchanges is paid by the customer.